New comments cannot be posted and votes cannot be cast. This actually happened to me except I was the buyer. Privacy Policy. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. 'In honor of imnotlegolas for starting this subreddit. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Looking for other sellers who have experienced similar situations. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Internet was a no go.I am at the Post Office to see whats up. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Thank again for your purchase ". The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Mercari does offer a $200 shipping protection with each order. I really feel this could be a scam. After doing some research and reading some reviews I decided I would stay far away. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? So, I go into my post office and talk to the clerk. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. 5 Common Mercari Scams & How To Avoid Them. Press question mark to learn the rest of the keyboard shortcuts. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. thanks. Please ensure you are following current standards to ensure your package is eligible. ', Press J to jump to the feed. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Please contact me back after you talk to your local USPS". Anyone have any advice has to what to do? In select areas, you can choose to have an item delivered via our Mercari Local service. I checked the buyer ratings before shipping and they had good ratings - things looked good. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Press J to jump to the feed. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Checked everywhere and there was no delivery. I wouldnt . Had this happen to me as a buyer! Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Is this a scam? . UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Cookie Notice It will take longer to get paid, but Mercari will eventually have to release your funds. Shipping claims can take up to 2 weeks to resolve. 'In honor of imnotlegolas for starting this subreddit. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. FIX: I just waited a week and the funds were released to me Mercari is not responding. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I contacted Mercari multiple times, nothing got put on hold. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. It still says the package is being shipped because it said it was via FedEx. 1099-K Reporting and Disclosure Information. Thats scary and awful. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. You can email the site owner to let them know you were blocked. I shipped out a piece of jewelry. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. The police could ask for that to help find the thief. this is a question and various opinions are valid and necessary. 1. Update: the buyer informed me today that the package arrived. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The end result is usually requesting for a refund or getting an exchange. Are we going to loose out on a $100+ and have to refund this guy? They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Show more Is Mercari Legitimate? If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I'm not sure what else I can do. Verify the shipping address on your order confirmation. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Buyers are aware of having three days to rate, so I prefer to be left alone. Mercari is not as "buyer friendly" as eBay. . Thanks to all that responded, very helpful! I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Jeeze. yes I definitely wont. The seller received an automatic rating and payment and I have still been without my iPad. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. New comments cannot be posted and votes cannot be cast. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Not likely. Hoping for a happy ending to this problem. Date: September 24, 2021 08:21AM If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Create an account to follow your favorite communities and start taking part in conversations. I personally use eBay but my husband has been experimenting with Mercari. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . This buyer does more selling than buying from looking at their reviews. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Buyer supposed . While I've searched the sub I was still curious. Thanks . I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Internet was a no go.I am at the Post Office to see whats up. Click to reveal Option 1. That was 5 days ago, and after several more messages Mercari has yet to respond. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. This a-hole was trying to scam me. Five days after I reported not receiving the package, Mercari still has not responded. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I insured the package at full value. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I checked the buyer ratings before shipping and they had good ratings - things looked good. I always do, "hi there, just saw your item was delivered, I hope you love it. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. This happens sometimes, it gets marked delivered a day or so before. Please check the tracking information to confirm if a delivery . -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Open a dispute, check that the package arrived as items picked up delivered. 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